Action Planned
The Queen Elizabeth Hospital King's Lynn plans to implement mandatory training for clinical staff on communication skills, documentation and escalation, and will establish a group to improve processes in the maternity unit. (AI summary)
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Dear Mrs Lake, Re Bonnie Webster - Regulation 28 Response st Thank you for the report in this case following the hearing which concluded on 2 , November. Firstly, may I take this opportunity to express how seriously we take the facts of this case, and your report under paragraph 7, Schedule 5, of the Coroners and Justice Act 2009 and regulations 28 and 29 of the Coroners (Investigations) Regulations 2013. Honesty and transparency are at the heart of what we do, and we believe that in seeking to learn from these experiences, we can improve patient care and safety and embed these lessons in a way which we hope will provide reassurance to our patients, as well as their families and loved ones. We are conscious that Bonnie's family has had an extremely difficult time as a result of this case, and I extend our sincere sympathies to them once again. In my role as Acting Chief Executive Officer of The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust I now set out the Trust's responses to the three concerns you raised in box (5) of the report.
1. The evidence of Mr and Mrs Webster is they were unaware of the seriousness of the situation. Caesarean Section was discussed but was not advised or recommended at the meeting at 06.50 hours. This was clearly a traumatic meeting and Mr and Mrs Webster were upset which would have impacted on their ability to understand and take in important information. In such a situation clear language and ensuring an understanding of the whole situation is paramount. 1