Rita Taylor

I am concerned that there are insufficient ambulance service resources to meet the needs of the City of Milton Keynes. The first call to the 111 service was made at 10.28 and the call was deemed a category 3 incident. |At that time there were "no available resources to send." At 11.12 a 999 call was made by a passer by but there were still "no available resources ". At 12.16 there was a further 999 call. The incident remained a category three and was "still pending in the dispatch queue waiting for resources to become available ". At 12.41 a call was made to Mrs. Taylor's location but there were " still no available resources to send" At 13.12 A further 999 call was made " awaiting resources to become available" At 13.48 Patient location was called she was now in and out of consciousness and although she remained a category 3 an audit of the call decided that she should have been upgraded to a category 2 or 1. "Still no available resources". At 14.42 further 999 call but again "no available resources". At 15.25 Case reviewed to a category 2. At 16.29 An ambulance was despatched arriving at 17.15. This was 6hours 47 minutes after the original call and 1hour 49 minutes after category 2 upgrade. Mrs Taylor arrived at the hospital at 17.57 and when assessed in the emergency department her Glasgow Comma score was recorded as 3.She died later the same day.