Google UK & Ireland
Other• Google Search maintains content policies and uses specialised ranking approaches to address suicide and self-harm content, including a UK-specific filter for known children. • Google stated it would not be able to comply with a formal notice under Section 101 of the Online Safety Act 2023 to provide user data, citing US law. • Google makes available an Inactive Account Manager tool, outlines channels for obtaining user data through US legal processes, and is engaging with Ofcom and the Department for Science, Innovation and Technology on these issues.
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Google UK Limited 1 St. Giles High Street, London, WC2H 8AG, United Kingdom Suicide and self-harm content GoogleSearchservesasanindexofinformationontheopenweb.Whenanindividualentersa searchquery,itusesalgorithmstoreturnsearchresultslinkingtotherelevantwebpagesinthe index, ranked from most to least relevant. Inrelationtosuicideandself-harmcontent,GoogleSearchtakesacombinationofapproaches, including: ● maintainingcontentpoliciesandprohibitingpolicyviolativecontentinSearchfeatures. This includes, for example, prohibiting content in Search features that could directly facilitate serious and immediate harm to people; ● providing information and resources via hotline OneBoxes; ● providing specialised ranking approaches for suicide and self-harm queries; ● locking on SafeSearchandapplyingaUKspecificfilterforallknownchildrentohelp remove harmful content from search results; and ● otherwisecomplyingwithGoogleSearch’sobligationsundertheOSA,whichincluderisk assessment,searchmoderationandotherobligationsdesignedtokeepUKuserssafein respect of suicide and self-harm content. We note that people use Google Search for suicide andself-harm-relatedqueriesformany differentreasons,includinglookingforsupporttomanagetheirthoughtsinmomentsofcrisis,or seeking information as to how to support loved ones. We recognise how important it is to increaseawarenessaroundhelp-seekingbehaviours,whiledecreasingrisk-takingandreducing stigma.Wehavethereforedevelopedourapproachtosuicideandself-harmcontentthrough extensiveconsultationwithbothinternalandexternalexpertsinpsychology,mentalhealth,and related areas. These include not only academics and clinicians, but also practitioners who provide direct services to vulnerable populations. Weremaincommittedtocontinuallyimprovingourservicestopreventusersfromfindingand experiencing illegal and harmful content, while also providing users with authoritative information on wide-ranging topics. Section 101 of the OSA TheReportalsoreferstotheSchedule5noticeissuedtoOfcomtoexerciseitspowerunder section 101 of theOSAtoobtaininformationfromGoogleLLCregardingMrBarber’sonline activity prior to his death. Registered address: 1 St. Giles High Street, London, WC2H 8AG, United Kingdom Registered in England and Wales with registration number 03977902
Google UK Limited 1 St. Giles High Street, London, WC2H 8AG, United Kingdom AscommunicatedtoOfcom,theentityprovidingGoogleservicestousersbasedintheUKis typicallyGoogleLLC,aUScompanyincorporatedinDelaware.Userdataisthereforecontrolled byGoogleLLCandsubjecttoUSlaws,includingtheUSFederalStoredCommunicationsAct (the“SCA”).Asyoumaybeaware,weinformedOfcomthatwewouldnotbeabletocomply with any formalnotice,ifonehadbeenissued,toprovidethisinformationbecausetheSCA prohibitstheproductionofstoredcontentabsentlimitedexceptions,whichwerenotconsidered to apply in this case. We recognise the value of coroners such as yourself having access to information that is relevant to an inquest. We also recognise the importance ofhavingfairandcompassionate policies in place to ensure that parents and appropriate representatives have access to informationconnectedtothedeathofalovedone.WeareengagingactivelywithOfcomand the Department for Science, Innovation and Technology on these issues. Inthemeantime,tomitigatetheissue,wemakeavailableanInactiveAccountManagertool, whichallowsuserstodesignatethirdparties(suchasimmediatefamilymembers)toreceive partsoftheiraccountdataintheeventoftheirdeathorinactivity.Otherwise,userdatacanstill be obtained through the following channels: ● Forcriminalrequests,lawenforcementcanmakeuseofexistingchannelswiththeUS government,suchassubmittingarequestthroughtheUK-USMutualLegalAssistance Treaty or pursuant to the UK-US Cloud Act Agreement. ● Forcivilrequests,relativesoradministratorsofadeceased’sestatecanapplyforaUS courtorderallowingGoogletoproducethestoredcontentpursuanttoapplicablelaws. Family membersandrepresentativescancontactususingGoogle’spublicwebforms, andwesupportthembyofferingadirectchannelofcommunicationatthepointatwhich theyareeligibleforacourtorder,aswellasprovidingatemplatecourtorder.OnceaUS court order is obtained and shared with Google, we expeditiously process the order. If we can be of any further assistance on this matter, please do not hesitate to contact us. Yours sincerely, Legal Department Google UK Limited Registered address: 1 St. Giles High Street, London, WC2H 8AG, United Kingdom Registered in England and Wales with registration number 03977902