Lisa Bowen

Dear Mr Travers, This letter is written on behalf of the three Toyota companies: Toyota (GB) PLC (“TGB”), Toyota Motor Europe NV/SA and Toyota Motor Corporation, (collectively referred to as “Toyota”) in response to the Regulation 28 report to Prevent Future Deaths ("PFD report") you issued on November 20, 2025. At the outset, we would like once again to express our sincere condolences to Ms. Bowen’s family and friends for their dreadful loss. We are grateful for the care that you took in the course of your investigation and, in particular, in the detailed consideration of the evidence at the inquest hearing. In addition to our involvement in your investigation, Toyota has cooperated fully with the police and has engaged with its relevant regulator in the UK, the DVSA. Neither the police nor your investigation concluded that there was any fault with Ms. Bowen’s Corolla. On the contrary, you found that the car’s Anti-Lock Braking System (“ABS”) worked in accordance with its type-approved design. You are, however, concerned at the way in which the ABS operated in the particular circumstances of this accident – namely when the tyre tread and sidewall completely detached from the wheel while driving. Your concern extends industry wide as you noted that vehicles manufactured by other companies may have systems of a similar design to that in Ms Bowen’s car and the relevant regulations concerning such ABS do not address or specify requirements relating to the scenario faced by Ms Bowen. Safety of Toyota vehicles Please may we start by assuring you that all Toyota vehicles sold in Europe obtain Type Approval after meeting all EU safety standards, environmental standards, and production conformity standards. These standards also include requirements related to braking systems and ABS. ABS is a safety critical system. It is so important that it is mandatory on all passenger cars. Great care has to be taken when considering any changes to its design or operation. Designers have to exercise caution not to compromise unwittingly the stability and steerability of a car. Toyota vehicles are developed through repeated evaluations, including (and not limited to) those required by regulations, to meet these standards. It is well-recognised that they demonstrate excellent safety performance under reasonably foreseeable conditions. Indeed, Ms. Bowen’s Corolla received the

•• PROTECTED 関係者外秘 highest rating of 5 stars in the Euro NCAP safety assessment in May 2019. Therefore, customers can use Toyota vehicles with confidence. Unusual circumstances and technology limitations No matter how excellent a vehicle’s safety features, it is unfortunately impossible to prevent all accidents. In the real world the causes of accidents vary widely. It is not possible to anticipate every possible situation which could give rise to an accident. The total detachment of a tyre from a wheel of a passenger vehicle is highly unusual. You heard evidence from an expert automotive engineering consultant who described the specific scenario that preceded this collision – namely total tyre detachment - as “very unusual and rare”. This is consistent with Toyota’s experience Toyota has sold millions of cars worldwide with ABS. In only one case – this one – was the performance of the ABS known to have been affected by a total tyre detachment. And in only one case – this one – did such an occurrence combine with other surrounding circumstances to lead to a fatal outcome. As in all areas of car design changes, Toyota is committed to the continued evolution of ABS. The design is therefore regularly reviewed and, if appropriate, updated in conjunction with specialist suppliers, with changes gradually introduced starting from new models. Although total tyre detachment (as in this incident) is very rare, some of the ABS design changes already implemented can help detect tyre detachment while driving. The experts at the inquest agreed that, unfortunately, the technology does not yet exist to detect accurately when a tyre has completely detached from a car. According to one of those experts, work is being done to understand how anti-lock braking systems could be designed to detect complete tyre detachment – but no one in the industry yet has the answer. Customer awareness about tyre pressure The evidence at the inquest showed that tyre detachment can occur when a car is driven for a distance (at least several miles) with significantly reduced air pressure following damage to the tyre. Simply having low tyre pressure does not cause a significant decrease in braking performance like that seen in this accident. It is important that customers (i) are informed of the dangers of driving with low tyre pressure and (ii) can promptly notice when their tyre pressure has dropped. In addition to the information included in the owner’s manual/user guide, TGB regularly communicates through its social media, customer communications and website channels to promote safe driving, awareness of vehicle warning indicators and essential safety-check procedures. This has included articles on the importance of tyre maintenance, tread depth, labelling, tyre pressure warning lights and more. TGB also continually reviews and enhances the guidance provided to customers, and training materials provided to its retailer network, to support safe and responsible vehicle use. For example, its review and enhancement of its Service Advisor training materials have increased awareness of key customer vehicle safety considerations (including but not limited to the importance of wheel & tyre checks). In addition, Toyota has been gradually implementing changes in the design of its new cars that will ensure that drivers are provided with more information about any reduction in tyre air pressure and are

•• PROTECTED 関係者外秘 discouraged from driving when tyres are in a dangerous condition. These changes include the following functions of the TPMS (Tyre Pressure Monitoring System):
• Displaying messages according to the degree of tyre pressure loss. For example, when the pressure drops suddenly, a message prompting the driver to stop is shown;
• Including buzzer alerts according to the degree of the tyre pressure loss. Toyota will continue its efforts to increase the awareness of our customers on tyre safety. We will continue to work with the regulators and legislators – in particular if they decide to address or specify further requirements for domestic vehicles in the type approval system. The above constitutes Toyota’s response to the PFD report.