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- missed opportunities to appreciate her mental health deterioration Private & Confidential Timothy William Brennand Senior Coroner for Manchester West Coroner's Office, Greater Manchester West First Floor Paderborn House Howell Croft North Bolton BL1 1QY
4th Floor, Piccadilly Place, Manchester M1 3BN Tel: 0161 6257791 www.gmintegratedcare.org.uk
- the potential for a co-occurring diagnosis
- the need for Home-Based Treatment Team referral. At least two family members had raised profound concerns about the deceased’s deteriorating mental state and paranoid behaviour to a Mental Health Team member. These concerns were not passed on to the assessing clinician. Communication was sub-optimal. Evidence suggested a lack of professional curiosity and confirmation bias regarding the cause of relapse—her alcohol misuse was not considered to be a symptom of mental health deterioration. Mental health staff stated that funding issues limit their ability to deploy escalated community care for patients who do not qualify for inpatient assessment or Home-Based Treatment Team referral. There is no mental health equivalent of “hospital at home”. Evidence confirmed a significant incidence of self-harm or attempted self-harm shortly after assessment and discharge from the Mental Health Team at Royal Albert Edward Infirmary, including self-discharges due to the challenging A&E environment. The evidence raises implications for:
- patient safety
- diagnostic accuracy
- risk assessment
- risk management
- safe discharge
- appropriate follow-up. NHS Greater Manchester (NHS GM) recognises the seriousness of the concerns raised, particularly Matter of Concern six regarding the limitations in providing escalated community-based mental health support for individuals who do not meet thresholds for inpatient admission or Home-Based Treatment Team (HBTT) intervention. NHS GM acknowledges the gap identified within the report, specifically the absence of a sufficiently flexible and responsive “step-up” community offer for individuals experiencing acute deterioration who do not meet existing service thresholds. We recognise the risks this presents in relation to patient safety, continuity of care and escalation into crisis. In response, NHS GM is taking forward a combination of immediate actions and longer-term system transformation. In the short term, work has been undertaken with Greater Manchester Mental Health NHS Foundation Trust (GMMH) to strengthen oversight and responsiveness within existing services. This includes improving identification and review of individuals at risk of deterioration, enhancing clinical oversight and strengthening multi-agency coordination to support earlier intervention. As part of this, all individuals previously awaiting allocation to a care coordinator have now been reviewed. This has provided improved visibility of risk, need and required interventions, enabling more proactive management whilst longer-term solutions are developed. In parallel, NHS GM has been working to stabilise and improve community mental health delivery through existing resources, including strengthening operational grip, improving flow and supporting more coordinated responses to individuals with complex and co-occurring needs.
4th Floor, Piccadilly Place, Manchester M1 3BN Tel: 0161 6257791 www.gmintegratedcare.org.uk In the medium term, NHS GM has developed the Greater Manchester Community Mental Health Service Specification (v0.96), which is currently in draft and close to finalisation. Whilst not yet formally approved, this specification sets out the core commissioning principles, model of care and expected service changes required to address the gaps identified within this matter of concern. The draft specification establishes a more flexible, needs-led model of care, including: A “no wrong door” approach with needs-led triage and improved access to advice and guidance Integrated neighbourhood and specialist community mental health teams operating as a single pathway, enabling step-up and step-down support Development of more assertive outreach and proactive engagement for individuals at risk of deterioration Strengthened multidisciplinary working across mental health, primary care, social care, housing, voluntary, community and social enterprise (VCSE) sector and substance use services Improved crisis planning, information sharing and continuity of care Clearer expectations regarding support for individuals with co-occurring mental health and substance use needs This model is intended to address a recognised system gap and move away from threshold-based access towards a more responsive and person-centred approach. Implementation of the specification will be phased across 2026/27 following final agreement, with early elements already being progressed through existing service development and operational changes. This includes: Q1-Q2 2026/27: Finalisation of the specification, gap analysis and agreement of priority areas for delivery Q2-Q3 2026/27: Development of core infrastructure, including Referral and Assessment Hub models and strengthened neighbourhood team functions Q3-Q4 2026/27: Embedding of revised pathways, including enhanced outreach, improved crisis interface and strengthened support for co-occurring conditions This work is currently being progressed through reprioritisation of existing resources. Whilst this has enabled early progress and improved system grip, NHS GM recognises that full implementation and delivery at scale will require continued focus on workforce capacity, service model development and system investment. Whilst progress has been made, NHS GM recognises that this remains a system gap and is not yet fully resolved. We are committed to working with system partners to ensure that individuals receive timely, appropriate and safe care in the least restrictive setting, and that the issues identified within this report are addressed through both immediate actions and sustained system transformation. I trust this information is useful. Please contact me should you require further information. Best wishes
4th Floor, Piccadilly Place, Manchester M1 3BN Tel: 0161 6257791 www.gmintegratedcare.org.uk MBcHB MRCGP DRCOG DFFP PGCGPE Chief Medical Officer Caldicott Guardian NHS Greater Manchester
4th Floor, Piccadilly Place, Manchester M1 3BN Tel: 0161 6257791 www.gmintegratedcare.org.uk Encs:
4th Floor, Piccadilly Place, Manchester M1 3BN Tel: 0161 6257791 www.gmintegratedcare.org.uk Encs: GM NISDN Comprehensive Stroke Centre (CSC) service specification