Select committee: Digital, Culture, Media and Sport Committee
Recommendation 28
Second Report - Gambling regulation
Published 21 Dec 2023
Paragraph 136
Addressed to Department for Culture, Media and Sport
Digital, Culture, Media and Sport Committee Gambling regulation All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Recommendation (the committee's words)
The intention to establish a gambling ombudsman is welcome. However, the Government will not be in a position to judge the effectiveness of the new ombudsman until summer 2024 at the earliest, assuming the process of establishing it remains on track. With the limited time remaining in the current Parliament, it is highly unlikely that the Government will then be able to legislate to create a statutory body if the industry-led ombudsman is not suitably effective or independent. The Government and Gambling Commission must therefore ensure that the new body set up by the industry is fully independent and seen to be such by consumers. We recommend that the scope of the gambling ombudsman should include all disputes between gambling operators and their customers, replacing the existing gambling ADR providers.
From: Digital, Culture, Media and Sport Committee, Second Report - Gambling regulation (HC 176), paragraph 136, 21 December 2023
Government response
The government responded to the whole report on 19 April 2024 (deadline 19 April 2024).
Summary written by Accountability Index from the government's response. It is not the government's own words.The government welcomes the Committee's report and says the white paper's measures will be implemented quickly, through secondary legislation, existing powers and voluntary industry action rather than a standalone Bill.
- On online slots, it has confirmed a statutory maximum stake of £5 per spin for those aged 25 and over and £2 for 18 to 24-year-olds, which it says align with the Committee's recommended range of £2 to £5. These take effect in September, following Parliamentary approval.
- On financial risk checks, it is committed to a "proportionate, frictionless system". The Gambling Commission will run a pilot for enhanced risk assessments, launching this summer, and will publish its consultation response "in due course".
- On point-of-sale information about product risk, it "notes" the recommendation and says existing risk-measurement models are not "sufficiently granular". It prefers design rules applying to all games, while a Department of Health and Social Care evidence review will inform new messaging.
- On the statutory levy, it says it remains "on track" to introduce it by secondary legislation "by this summer". It will publish its consultation response "in the coming weeks".