Source · Select Committees · Culture, Media and Sport Committee
Recommendation 10
10
Acknowledged
Compel operators to encourage deposit limits and mandate them for vulnerable customers
Recommendation
We welcome further work on proactive tools. Operators should be compelled to proactively encourage customers to set online deposit limits. Where potential harm of financial vulnerability is indicated, online deposit limits should be mandatory. (Paragraph 51) Children and young adults
Government Response Summary
The government acknowledges the suggestions to compel operators to encourage deposit limits and make them mandatory for vulnerable customers, responding that the Gambling Commission recently consulted on optimizing account-level tools to improve access and effectiveness of customer-led pre-commitment tools.
Government Response
Acknowledged
HM Government
Acknowledged
The Committee’s report says that more should be done to improve customer-led tools and suggests that online deposit limits should be mandatory for customers showing signs of financial vulnerability. Customer-led tools may currently be underused and may not be widely optimised for harm prevention. The white paper outlined our intention to make such tools better for customers. The Gambling Commission recently consulted on proposals to ensure that the gambling industry optimises account-level tools to enable and empower consumers to maintain awareness and control over their gambling, in order to help all consumers that choose to gamble to do so in ways that work for them, focusing initially on measures to improve access to and effectiveness of customer-led pre-commitment tools such as financial limits. In developing the proposals, it sought to strike the right balance between consumer protection and the need to not over-regulate or create unintended consequences for the majority of gamblers who do not experience harm.