Recommendation 27

While we welcome Ofcom’s focus on affordability of broadband services, and the measures introduced across the telecoms industry to make websites and mobile data available to those who need it during the Covid-19 outbreak, more needs to be done to support all those experiencing data poverty, and particularly pay-as-you-go users. The Government and Ofcom should work with telecommunications companies to facilitate data gifting and wi-fi sharing. Ofcom’s work on affordability of internet connectivity should also tackle the poverty premium associated with pay-as-you-go mobile services. (Paragraph 109) Impact of COVID-19 on DCMS sectors: First Report 61