Recommendation 19

The Government should clarify where responsibility sits for submitting complaints regarding problems in interpreting in the courts, and should publish data on who submits complaints, for example whether they are a judicial office holder, HMCTS staff, a legal representative, or party to a case. This will enable the MOJ to identify if particular groups are not engaging with the complaints system. We request an update from the Government on progress within 6 months of this report’s publication.