Recommendation 186

Delivery partners asked for flexibility to be built into the contracts, allowing them to adapt their services to the circumstances of the people referred to them. Carrie Peters, who argued that current contracts “can stifle innovation and stop you from going the extra mile”, told us that “flexibility needs to be built in and you need to be able to adapt to a changing environment as you go”. 356 Niki Scordi said the challenge with long-term contracts is that they are often fixed and there is an unwillingness to flex them sufficiently until they are renewed”. 357