Source · Select Committees · Business and Trade Committee
Recommendation 4
4
Accepted
Instruct Post Office Ltd and Herbert Smith Freehills to simplify and accelerate claims settlement.
Recommendation
The gold-plated legalistic process of the Horizon Shortfall Scheme is not best value for the public purse. The Government should therefore ensure that Herbert Smith Freehills and Post Office Ltd are instructed to use best endeavours to simplify and accelerate the settlement of claims. (Recommendation, Paragraph 18)
Government response summary AI-generated
The government agreed with the recommendation, stating they have already advised the Post Office and HSF to simplify and accelerate claims and continue to reiterate this importance through governance.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Accepted
HM Government · verbatim extract
Accepted
• The Government agrees with this recommendation and has already previously recommended this to Post Office and HSF in turn. We continue to reiterate the importance of simplification and streamlining through its governance fora.
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