Recommendation 14

The fact that there are up to 800,000 defective and potentially dangerous tumble dryers in people’s homes has highlighted the need for a central and joined-up portal for consumers to both register their products and access information about recalls. We are disappointed that despite recommending such a portal in January 2018, consumers can still not access such a resource. We acknowledge that OPSS have stated that they will deliver such a portal in November 2019. We recommend that OPSS confirm that they are still on track to deliver the updated central registration and recall hub and if not when it will be operational. We recommend that such a portal should be based on product registration at point of sale and should be free from marketing.