Source · Select Committees · Business, Innovation, Science and Trade Committee
Recommendation 52
52
Paragraph: 205
Replacing legacy prepayment meters with smart prepayment meters is crucial to protecting vulnerable customers in...
Conclusion
Replacing legacy prepayment meters with smart prepayment meters is crucial to protecting vulnerable customers in the coming months because they allow suppliers to identify customers who are at risk of self-disconnection and provide immediate support. Yet we are hearing reports that once again Ofgem is not enforcing its rules which require suppliers to install smart prepayment meters, rather than legacy prepayment meters, when customers are in payment difficulty.
Paragraph Reference:
205
Government Response
A response document is linked to this report, dated 13 October 2022. Response attribution to this conclusion has not been verified. Read the response document ↗