Source · Select Committees · Business, Innovation, Science and Trade Committee
Recommendation 46
46
Paragraph: 187
Ofgem should require energy suppliers to take a pro-consumer approach to payments and debt collections.
Recommendation
Ofgem should require energy suppliers to take a pro-consumer approach to payments and debt collections. We urge Ofgem to take swift and firm action in response to suppliers breaching the Ability To Pay licence conditions and ensure that suppliers promote a range of debt repayment options.
Paragraph Reference:
187
Government Response
A response document is linked to this report, dated 13 October 2022. Response attribution to this recommendation has not been verified. Read the response document ↗