Source · Select Committees · Business, Innovation, Science and Trade Committee
Recommendation 36
36
Paragraph: 151
The Government’s failure to regulate third-party intermediaries in combination with Ofgem’s failure to regulate energy...
Conclusion
The Government’s failure to regulate third-party intermediaries in combination with Ofgem’s failure to regulate energy suppliers led to third-party intermediaries promoting energy suppliers with flawed business models and unsustainable pricing. We are concerned that third-party intermediaries did not pay sufficient regard to understanding customers’ needs and ensuring customer service standards.
Paragraph Reference:
151
Government Response
A response document is linked to this report, dated 13 October 2022. Response attribution to this conclusion has not been verified. Read the response document ↗