Source · Select Committees · Business, Innovation, Science and Trade Committee
Recommendation 19
19
Paragraph: 85
The Supplier of Last Resort process ensured that customers of failed energy companies maintained their...
Conclusion
The Supplier of Last Resort process ensured that customers of failed energy companies maintained their supply. However, customers carried the risk of failure, while suppliers exited facing minimal costs, and in some cases, even made a financial return. Suppliers of last resort raised pressing concerns about administrators of Energy pricing and the future of the energy market 77 failed energy companies not acting in the best interest of customers. The delay in sharing customer information to suppliers of last resort, which led to inaccurate bills and interruptions in retrieving credit balances, is unreasonable.
Paragraph Reference:
85
Government Response
A response document is linked to this report, dated 13 October 2022. Response attribution to this conclusion has not been verified. Read the response document ↗