Source · Select Committees · Business, Innovation, Science and Trade Committee
Recommendation 5
5
Paragraph: 44
Even when matters of poor practice and potential breaches of licence conditions were directly reported...
Conclusion
Even when matters of poor practice and potential breaches of licence conditions were directly reported to Ofgem, the regulator repeatedly failed to use its enforcement powers in any meaningful way. This was at the expense of customers who Ofgem is mandated to protect. Telephoning a supplier to tell it to stop using customer credit Energy pricing and the future of the energy market 75 balances to drive business growth is neither an appropriate nor formal enough action from a regulator which, given its repeated unwillingness to use its enforcement powers effectively, rendered itself futile.
Paragraph Reference:
44
Government Response
A response document is linked to this report, dated 13 October 2022. Response attribution to this conclusion has not been verified. Read the response document ↗