Conclusion 7

Post Office Ltd has acted pragmatically in administering the payment of fixed-sum offers under the Horizon Shortfalls Scheme (HSS). We welcome the large number of claims that have been paid over the last year via this route. The HSS, however, remains a laboriously slow process, especially for sub-postmasters going through a fully-assessed claim. Offers at the end of this long process are frequently wholly inadequate. It is difficult to escape the conclusion that the HSS is broken for these claimants. It is unacceptable in principle that Post Office Ltd continues to play a central role in paying redress to the sub-postmasters that it so badly wronged. (Conclusion, Paragraph 29)