Recommendation 2

We recognise the challenges the Government faces in tracing, contacting, and engaging with sub-postmasters to notify them of their right to redress, particularly where contact details are unavailable or where individuals are understandably reluctant to engage, due to their trauma and mistrust in the system. However, like claimants’ lawyers, we are concerned that many affected individuals are still unable to access the redress they are owed –either because they have not been contacted or due to distrust in the system. (Conclusion, Paragraph 12)