Recommendation 164

The reports of practices by claims management companies who submit large volumes of spurious or meritless claims to firms and the FOS are concerning, causing undesirable outcomes for both consumers and firms. We welcome the introduction by the FOS of fees for claims brought to them by professional representatives. The impact of these reforms must be monitored closely to ensure they have a material impact on poor behaviour by CMCs. FOS and regulatory uncertainty: impact on the secondary objective