Source · Select Committees · Financial Services Regulation Committee
Recommendation 160
160
In an effort to tackle abuses by CMCs, in February 2025 the FOS announced that...
Conclusion
In an effort to tackle abuses by CMCs, in February 2025 the FOS announced that it would introduce a £250 fee for professional representatives for each case referred above the annual limit of ten free cases, reduced to £75 if the outcome is in the consumer’s favour. 243 This move is aimed at encouraging “professional representatives to submit better-evidenced complaints, considering their merits more diligently before referring them.” 244
Government Response
A response document is linked to this report, dated 3 September 2025. Response attribution to this conclusion has not been verified. Read the response document ↗