Source · Select Committees · Communications and Digital Committee
Recommendation 39
39
Paragraph: 171
Not everyone wants to be online, or online all the time.
Conclusion
Not everyone wants to be online, or online all the time. And some services are better in person. Private and public service providers should avoid viewing digital as a cheap substitute for good customer service. Adequate provision must be maintained for those who cannot or do not wish to use online services.
Paragraph Reference:
171
Government Response
A response document is linked to this report, dated 20 October 2023. Response attribution to this conclusion has not been verified. Read the response document ↗