Source · Select Committees · Public Accounts Committee
Recommendation 20
20
Energy suppliers lack obligation to replace faulty in-home smart meter displays after one year.
Conclusion
Consumers are only guaranteed to receive the benefits available from being able to monitor their energy usage via an in-home display for a year. After one year, if the device breaks the energy supplier currently has no obligation to replace it.65 Ofgem said it encourages suppliers very strongly to replace any in-home displays that are not currently working for whatever reason, although the Department accepts that after one year this would be at the discretion of the supplier and the consumer may be charged for a replacement.66
Government Response
A response document is linked to this report, dated 14 February 2024. Response attribution to this conclusion has not been verified. Read the response document ↗