Source · Select Committees · Public Accounts Committee
Recommendation 17
17
Nine percent of installed smart meters, totalling three million, were not working properly.
Conclusion
As at March 2023, 3 million smart meters were not working properly; which means that these meters were either not sending energy use information to suppliers or not displaying this information to consumers, or both. This equated to 9% of the 32.4 million smart meters installed.56 Keeping smart meters working as intended is generally more complex than traditional meters because, for example, they require software updates and have three different and separate components at minimum (compared with just one traditional meter).57
Government Response
A response document is linked to this report, dated 14 February 2024. Response attribution to this conclusion has not been verified. Read the response document ↗