Recommendation 15

Ofgem believes that the missed 2022 targets were nevertheless achievable, even for large suppliers with ‘lots of incumbent customers’.48 It considers the role it can play in suppliers meeting their installation targets is to provide a clear signal and an incentive to suppliers to invest appropriately and take meeting their targets seriously.49 It is now in discussions with the majority of those suppliers that did not meet their targets, and has previously used its enforcement powers for smart meters to require one energy supplier, OVO Energy, to contribute more than £1 million to a ‘redress fund’.50 It is considering more severe financial penalties, but does not want enforcement action to force or lead to supplier failures.51