Source · Select Committees · Public Accounts Committee
Recommendation 8
8
Universal Credit system complexity contributes to incorrect claims despite ongoing simplification efforts.
Conclusion
We asked DWP to what extent the fact that 1 in 3 Universal Credit claims is incorrect is a result of the complexity of the system. DWP told us it is trying to make it easier for claimants to declare changes of circumstances through continuous improvements of the Universal Credit system. It gave as an example where it has made changes to simplify the process for claimants to declare their level of savings. DWP added that Universal Credit underpayments are relatively low, which it believes is a result of bringing together legacy benefits.14
Government Response
A response document is linked to this report, dated 8 March 2024. Response attribution to this conclusion has not been verified. Read the response document ↗