Recommendation 15

Ofcom explained that, where non-compliance issues arise, it will approach services with an engagement-first attitude and would not normally move straight to enforcement. It described a recent example of its engagement with an overseas-based website about how to commit suicide.29 Following Ofcom’s engagement, UK users are now blocked from the website. Nonetheless, Ofcom recognised that it might be difficult to work with small, overseas companies that do not engage, and that, in these circumstances, and if there was a serious risk, it would probably need to take enforcement action.30