Source · Select Committees · Public Accounts Committee
Recommendation 11
11
Ofcom's contact centre will gather individual complaints to inform identification of emerging harms.
Conclusion
Ofcom told us that, while it is not able or resourced to act on individual complaints, its contact centre will be set up so people are able to submit complaints to Ofcom. Ofcom explained that this would provide a valuable source of data for itself, alongside other data, informing its triage process of harmful websites and helping it to identify emerging harms and to determine whether action would be taken.18
Government Response
A response document is linked to this report, dated 3 May 2024. Response attribution to this conclusion has not been verified. Read the response document ↗