Recommendation 32

The Department also told us that it had automated much of the transitional protection process so that calculations were done on the system by a tested algorithm, but the system relied on the right information being input. It highlighted that it informed claimants how much of their UC award was the transitional element but did not provide all the transitional protection rules because it did not think it would help claimants to understand how the amount had been calculated. If people were not happy with the calculation, they could ask the Department about it or seek advice from a welfare rights organisation. The Department said that it was not picking up many incorrect cases but, where calculations were wrong, the mistakes were caused by it being told, and inputting, incorrect data.65 62 PUC0004 63 PUC0006 64 Q 77 65 Q 77 18 Progress in implementing Universal Credit 3 Moving Employment and Support Allowance claimants to Universal Credit