Source · Select Committees · Public Accounts Committee
Recommendation 27
27
Department commits to supporting claimants through vital visiting teams, monitoring resource allocation.
Conclusion
We asked whether it was more cost-effective for the Department to expand its home- visiting service as opposed to putting extra resources into the Help to Claim service. The Department told us that it was committed to supporting claimants, particularly those who were moving from its legacy benefits, to make sure they could make a claim, and described its visiting teams as vital in supporting people. It also said that it would monitor the situation and that it could move resources around should it need to.58
Government Response
A response document is linked to this report, dated 11 July 2025. Response attribution to this conclusion has not been verified. Read the response document ↗