Recommendation 17

DESNZ clarified that it was “working on making the Government digital offering in this space much better”. It added that it signposted to digital companies that helped households to calculate running costs and lifetime costs via gov.uk. It recognised, however, that there was a role for it to do more. It also explained that it mitigated the risk of poor installations by requiring Microgeneration Certification Scheme-certification for all heat pump installations funded through the Boiler Upgrade Scheme.31 29 Q 31; DHH0015 30 Q 33; DHH0026; C&AG’s Report, para 2.16 31 Qq 31–32, 34, 37, C&AG’s Report, para 3.14 14 Decarbonising home heating 2 Increasing heat pump installations Training installers