Recommendation 15

We noted that the installation of heat pumps could be a very complicated picture for consumers, and asked how an individual was expected to understand the running costs of a heat pump and the potential impact of installing insulation before or after a heat pump, or for their type of property. Written evidence from The Building Societies Association, for example, outlined that 36% of respondents to its research about the barriers to making home heating upgrades were “unsure of the cost savings on energy bills”. DESNZ recognised that calculating the running costs and working through the process were “issues of complication and complexity for consumers at the moment”.29