Select committee: Public Accounts Committee
Recommendation 6
Thirty-Eighth Report - Rail reform: The rail transformation programme
Published 27 May 2024
Addressed to HM Treasury
Public Accounts Committee Rail reform: The rail transformation programme All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Recommendation (the committee's words)
The Department has failed to engage with the workforce to successfully deliver its reform ambitions. Good policymaking relies on effective stakeholder engagement. The Williams Rail Review involved extensive consultation with trade unions and workers across the railway to understand their perspectives. However, while the Department expects to implement significant reforms through the workforce, officials have had little engagement with the workforce on rail reform. The absence of such engagement means that the Department risks not having a full understanding of the challenges and practical realities faced by the staff on the ground responsible for implementing the reforms. Network Rail notes that it improved productivity through engaging with its workforce, reaching agreement on modernisation measures and changes in terms and conditions, saving around £775 million. Recommendation 6: The Department should meaningfully engage with the workforce in order to implement its reforms successfully. In its Treasury Minute response it should set out how it plans to engage with the workforce as part of implementing its reforms. 8 Rail reform: The rail transformation programme 1 Implementing rail reform
From: Public Accounts Committee, Thirty-Eighth Report - Rail reform: The rail transformation programme (HC 652), 27 May 2024
Government response
The government responded to the whole report on 11 July 2025 (deadline 27 July 2024).
Summary written by Accountability Index from the government's response. It is not the government's own words.The government states that it "agrees with the Committee's recommendation" on each of the six recommendations, with target implementation dates ranging from Winter 2024 to Spring 2025, and one marked as already implemented.
- On delivering reform, it states the department is "remobilising" and preparing for the mobilisation of shadow Great British Railways, and will "set out next steps shortly". Further legislation to create GBR was announced in the King's Speech.
- On passenger focus, it says GBR will be "incentivised by targets and performance criteria set by the Secretary of State", and a new Passenger Standards Authority will independently monitor standards.
- On subsidy and value for money, the department "expects to see these reforms delivered over the course of this parliamentary term" as legislation is enacted and private operators move into public ownership. The target implementation date given is Spring 2025.
- On accessibility, it says the department "will set out next steps as soon as possible" and will use accessibility audit data from all 2,575 stations to target future investment decisions.