Source · Select Committees · Public Accounts Committee
Recommendation 9
9
HMRC faces resource shortages as taxpayer numbers and complexity continue to increase.
Conclusion
HMRC says it has not had enough resources to deal with all the contact it has been receiving.17 It estimates that in the last two years, the number of taxpayers in the income tax system has increased by 3 million as a result of the freezing of income tax thresholds. HMRC also explained that more taxpayers are in more complex parts of the tax system, such as paying capital gains tax or higher rates of income tax.18
Government Response
A response document is linked to this report, dated 6 May 2025. Response attribution to this conclusion has not been verified. Read the response document ↗