Recommendation 16

We challenged NHSE on what it would do differently to achieve the ambitious annual productivity improvements it has committed to. NHSE told us annual productivity improvements were currently running at about 1.8% and it was confident that the annual gains that it has committed to of 2.0% could be achieved over the next two years. It contends that the previous two years had been affected by ongoing disruptions such as industrial action, and that further recovery was still possible, particularly through technology-enabled change. One example of such change was the use of large language models to capture notes during GP consultations.27 However, NHSE also continued to feel that some existing productivity improvements are not well measured at present. It felt that metrics, including that of the Office for National Statistics, do not yet fully capture productivity in important areas such as mental health and community services.28 Payment mechanisms that incentivise tackling health inequalities