Source · Select Committees · Public Accounts Committee
Recommendation 22
22
DWP monitors cultural change through embedding values, seeking feedback, and partner engagement.
Conclusion
We asked DWP how it would monitor whether it was achieving the necessary cultural change, including within its outsourced services such as health assessments. DWP referred us to three areas of focus–embedding its values throughout the organisation; getting feedback and learning when something has not worked; and having appropriate guidance and conversations with partner organisations.42
Government Response
A response document is linked to this report, dated 6 May 2025. Response attribution to this conclusion has not been verified. Read the response document ↗