Source · Select Committees · Public Accounts Committee
Recommendation 1
1
DWP customer service and benefit expenditure fraud and error examined.
Conclusion
On the basis of two reports by the Comptroller and Auditor General (C&AG), we took evidence from the Department for Work & Pensions (DWP) on its customer service and on its 2023–24 accounts, in particular on the level of fraud and error in benefit expenditure.1
Government Response
A response document is linked to this report, dated 6 May 2025. Response attribution to this conclusion has not been verified. Read the response document ↗