Select committee: Public Accounts Committee
Conclusion 20
19th Report - Energy Bills Support
Published 28 Mar 2025
Addressed to HM Treasury
Public Accounts Committee Energy Bills Support All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
The Department recognised this as a serious issue. It made clear that, because in the first instance consumers facing energy debts should contact their energy supplier, the regulatory regime should that require suppliers to offer “good, accurate and helpful advice” and that the Department was expecting this of Ofgem. It told us that it was exploring options around the issues of the support and advice [that energy suppliers] offer consumers. 54 The Department said it has started a review of Ofgem which is looking to make sure it has the powers and capabilities it needs to address any poor outcomes for consumers.55 It is also working with Citizens Advice on whether more could be done to provide a “stronger debt advice service” for consumers.56 It also told us that it was working closely with Ofgem as it is consulting on and preparing its new consumer debt strategy.57 Written evidence we received from Fair by Design highlighted concerns, however, that a debt relief scheme proposed by Ofgem will not implemented until winter 2025.58 54 Q 52 55 Qq 53, 67 56 Q 52 57 Q 53 58 EBS0008 13 2 Responding to future energy price volatility Reducing electricity bills
From: Public Accounts Committee, 19th Report - Energy Bills Support (HC 511), 28 March 2025
Government response
Latest Treasury Minutes progress report to the Committee of Public Accounts on the Nineteenth Report of Session 2024-26
The government responded to the whole report on 4 June 2026.
Treasury minutes: Government response to the Committee of Public Accounts on the Nineteenth report from Session 2024-26
Published 18 September 2025.
Treasury minutes: Government response to the Committee of Public Accounts on the Nineteenth report from Session 2024-25
Published 10 July 2025.
Summary written by Accountability Index from the government's response. It is not the government's own words.The government states that it agrees with the Committee's recommendations on lessons learned, targeted support, vulnerable consumers, electricity bills and energy supply, and disagrees with the recommendation on supplier debt advice data.
- On lessons from the evaluations, the government agrees and says that "within one month of publication" the department will write to the Committee, with evaluations to be published by Q3 2025 (target date October 2025).
- On targeting support, the government agrees (target September 2025) and says it is "taking the opportunity to review options for better targeting of future bill support" beyond March 2026, while describing data sharing as "complex matters".
- On supplier debt advice data, the government disagrees. It proposes that Ofgem, as market regulator, is "better suited than DESNZ" to collect information, and says the review of Ofgem aims to publish its outcomes in autumn 2025.
- On rebalancing electricity and gas costs, the government agrees (target July 2025) and says it "will set out proposals for rebalancing domestic energy bills in due course". It adds that it is operating in a "difficult fiscal environment".