Select committee: Public Accounts Committee
Conclusion 9
20th Report - DCMS management of COVID-19 loans
Published 2 Apr 2025
Addressed to HM Treasury
Public Accounts Committee DCMS management of COVID-19 loans All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
The Department did not employ a specialist loan management company. It told us that it adopted a hybrid approach, with separate loan agents for culture and sport and a managed service provider, to the management of its loan book in line with a recommendation from PwC.10 The Department also said that the insights its loan agents had on those bodies in receipt of a loan had been invaluable in helping it to understand the borrowers,11 and that the range of professional services available from PwC includes loan management and insolvency.12. However, the two loan agents had initially set up separate loan management systems, which subsequently required integration.13 The Department also acknowledged that there was a tension for both itself and its loan agents between its primary objective for the loan book of maximising the financial returns to the Exchequer, and the policy objective of maintaining the viability of the culture and sports sectors, which it had sought to address with clear protocols for decision–making.14 Management of PwC contract
From: Public Accounts Committee, 20th Report - DCMS management of COVID-19 loans (HC 364), 2 April 2025
Government response
Latest Treasury Minutes progress report to the Committee of Public Accounts on the Twentieth Report of Session 2024-26
The government responded to the whole report on 4 June 2026.
Treasury minutes: Government response to the Committee of Public Accounts on the Twentieth report from Session 2024-25
Published 10 July 2025.
Summary written by Accountability Index from the government's response. It is not the government's own words.The government agrees with the Committee's recommendations on loan book management, the loan management system, long-term options, repayment forecasts, borrower management and borrower engagement, but disagrees with the recommendation on rugby union accountability.
- On long-term options, the government agrees and says a strategic review, to be completed in 2025-26, will assess options "including, but not limited to, a sale or partial sale of the loan book".
- On repayment estimates, the government agrees, with a target date of December 2025. It says further cost, repayment and insolvency modelling will be done through its strategic review.
- On the PwC contract, the government agrees and says the full loan management system functionality was implemented in March 2025 "for under £300,000". The PwC contract has been extended for a further year.
- On rugby union accountability, the government disagrees with the recommendation. It "continues to believe" accountability is best achieved by a Director General within the department as Additional Accounting Officer, rather than a Permanent Secretary from another department.