Recommendation 22

The GCF accepted that the playbook needed to be enhanced and improved, and said that in doing so it would involve GDS. It explained that its aim was to ensure that the playbook was “really fit for purpose”, in terms of where government wanted to move forward in the digital landscape.36 GDS agreed that there were some areas that it would like to emphasise more, including: ensuring that there would be clear guidance on joint commercial and digital leadership for procurements; and describing how things should work across the lifetime of the relationship, not just up to the point of contracting. It also told us that it was considering including guidance about what departments should do when things go wrong, recognising that “no matter how well contracting is done, there are always problems”.37 It also said of the playbook “we want to hear from the people we are working with as well. It has to be something that works with both sides of the market. We will also consult widely with Departments and seek general commercial expertise from industry, as in industry buyers as well as industry vendors.” 38 Plans for digital commercial training