Select committee: Public Accounts Committee
Conclusion 22
36th Report - Jobcentres
Published 2 Jul 2025
Addressed to HM Treasury
Public Accounts Committee Jobcentres All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
The Department designed its central support model at jobcentres based on evaluations it carried out from 2005 to 2015. These evaluations were randomised control trials that assessed the impact of adjusting aspects of the meetings between claimants and work coaches.49 The Department acknowledges that there are limitations in the evidence base. Its trials covered Jobseeker’s Allowance claimants and did not cover claimants of Universal Credit, which it rolled out for new claims nationwide in 2018.50
From: Public Accounts Committee, 36th Report - Jobcentres (HC 823), 2 July 2025
Government response
The government responded to the whole report on 4 June 2026 (deadline 2 September 2025).