Source · Select Committees · Public Accounts Committee
Recommendation 22
22
Jobcentre support model based on outdated Jobseeker's Allowance evaluations, not Universal Credit.
Conclusion
The Department designed its central support model at jobcentres based on evaluations it carried out from 2005 to 2015. These evaluations were randomised control trials that assessed the impact of adjusting aspects of the meetings between claimants and work coaches.49 The Department acknowledges that there are limitations in the evidence base. Its trials covered Jobseeker’s Allowance claimants and did not cover claimants of Universal Credit, which it rolled out for new claims nationwide in 2018.50