Recommendation 20

We asked the Department why it does not publish information at a more granular level, particularly relating to the shortfall of work coaches. The Department told us that there is a lot of data available on its Stat-Xplore platform including data about Universal Credit caseload at jobcentre level.43 In written evidence provided after our evidence session, the Department provided the Committee with data on the number of claimants in each Universal Credit labour market category for the Weymouth jobcentre.44 The Department does not, however, publish data on work coach numbers compared with need or on jobcentre performance in helping people move into work, which the NAO obtained from unpublished management information.45 The Department said it has a huge amount of data, a lot of which it includes in its annual report and accounts, and it is just a question of what to publish.46