Select committee: Public Accounts Committee
Conclusion 14
36th Report - Jobcentres
Published 2 Jul 2025
Addressed to HM Treasury
Public Accounts Committee Jobcentres All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
However, the Department also told us that it was concerned about the into-work rate, which has been declining since 2021–22.28 The rate increased to 9.7% in 2021–22, but declined in the following two years, to 8.2% in 2023–24. The Department said that external factors, like the labour market and the fall in the number of vacancies, are were making it more difficult and leading to a reduction in into-work rates.29 It also said that work coaches are seeing a more complex caseload, with customers who are further away from the labour market.30
From: Public Accounts Committee, 36th Report - Jobcentres (HC 823), 2 July 2025
Government response
The government responded to the whole report on 4 June 2026 (deadline 2 September 2025).