Select committee: Public Accounts Committee
Conclusion 36
37th Report - Immigration: Skilled worker visas
Published 4 Jul 2025
Addressed to HM Treasury
Public Accounts Committee Immigration: Skilled worker visas All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
We asked the Home Office whether there was a need for greater transparency and improvement targets, for ‘complex’ cases. This is important as the absence of a service level agreement for ‘complex’ cases creates a risk that the Home Office will prioritise ‘straightforward’ cases, which do have a public target. The Home Office said it aims to resolve all cases as quickly as possible by monitoring workflow and moving resources when necessary, but did not provide assurance that ‘complex’ cases are not de-prioritised.101 It publishes processing statistics in its transparency data but this only provides data on the number of ‘complex’ cases, and not its performance is processing them.102 The Home Office said it has no plans to change the way its transparency statistics are reported.103
From: Public Accounts Committee, 37th Report - Immigration: Skilled worker visas (HC 819), 4 July 2025
Government response
Latest Treasury Minutes progress report to the Committee of Public Accounts on the Thirty-seventh Report of Session 2024-26
The government responded to the whole report on 4 June 2026 (deadline 4 September 2025).
Treasury minutes: Government response to the Committee of Public Accounts on the Thirty-seventh report from Session 2024-26
Published 15 October 2025.
Summary written by Accountability Index from the government's response. It is not the government's own words.The government agrees with the Committee's recommendations on labour market evidence, evaluation, care workers, exploitation and compliance, but disagrees with the recommendation on customer service.
- On sector workforce analysis, it agrees that other departments should provide more rigorous analysis, with a target implementation date of July 2026, and says the Labour Market Evidence Group "will further strengthen collaboration" between the Home Office and departments leading on labour market and skills.
- It agrees to set out its evaluation of the Skilled Worker route, with a target date of October 2025, stating that the evaluation was published alongside the Immigration White Paper on 12 May.
- On exploitation, it agrees with the recommendation (target date April 2027) and says an update to the Committee is planned for April 2027, "one year after its creation" of the Fair Work Agency.
- It disagrees with the customer service recommendation, stating the Home Office "is committed to continuous improvement in customer service standards" and that it monitors key indicators.