Conclusion 15

The closure of physical courts increases the importance of digital and online technology. We received positive feedback about progress in rolling out some services online, particularly divorce, probate and small claims processes.33 The Equality and Human Rights Commission, however, commented that 17% of rural properties do not have access to decent broadband, exacerbating the impact of court closures.34 The Law Centres Network also raised concerns that HMCTS does not recognise that digital literacy is lower among vulnerable groups, who are more likely to interact with the justice system. Transform Justice shared research that showed higher rates of digital exclusion were present in those on lower incomes, those living in social housing, people on benefits, older people and those with disabilities.35