Select committee: Public Accounts Committee
Conclusion 12
1st Report - NHS Property Services
Published 5 Nov 2019
Addressed to HM Treasury
Public Accounts Committee Investigation into NHS Property Services Limited inquiry All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
About half of the current debt is subject to review because it has been challenged by tenants for a range of reasons, including bills being based on inaccurate information or inappropriate apportionment of costs.20 Written evidence we received from a number of tenants, or bodies representing tenants, cited the inaccuracy of information as a reason for disputing debt. For example, NHS Clinical Commissioners told us that its members are still raising concerns about billing accuracy and would like to see a fundamental change in degree of information that is provided within a bill.21 NHS Property Services said that it plans to be more robust on recovering the debt. It plans to sit down with 2,000 customers to agree the charges it has issued this year and pre-agree those charges for 2021, to remove scope for dispute.22
From: Public Accounts Committee, 1st Report - NHS Property Services (HC 200), 5 November 2019
Government response
No government response is linked to this report.