Conclusion 6

NHS Property Services inherited a range of issues from its predecessor organisations. These issues included: limited data on properties and tenants; two-thirds of its tenants had no leases in place; tenants were not always fully charged for rent and services; and over 2,500 different facilities management arrangements with different suppliers.7 The Department acknowledged that it had not been widely understood how little information 1 Report by the Comptroller and Auditor General, Investigation into NHS Property Services Limited, Session 2017–19, HC 2222, 26 June 2019 2 Q 102; C&AG’s Report, paras 1, 1.1 3 Qq 7, 152; C&AG’s Report, para 2 4 Q 26; C&AG’s Report, para 2 5 Qq 1–2, 8–10, 95, 98, 103 6 Qq 9, 99; C&AG’s Report, para 1.6 7 Qq 1–2, 39, 127; C&AG’s Report, para 1.5 NHS Property Services 9 about the previous system was going to be handed over to NHS Property Services and therefore how much remedial work would need to be done. For example, there was no paperwork for many tenants that were occupying buildings.8