Conclusion 3

We also received written submissions from a range of different sources including voluntary sector organisations, academic and researchers as well as wider government stakeholders. A list of the written evidence is available on the inquiry page of the Committee’s website.3 In particular, the evidence we received has drawn to our attention the importance of: • clear, proactive communication throughout the claim process, by bodies administering schemes; • outlining clear assessment criteria for claimants; • simplifying compensation schemes where possible, and adopting a proportionate approach to assessing claims based on evidence provided; • adopting a more coherent approach to designing and delivering government compensation schemes that is user-centred; 3 Committee of Public Accounts, Government compensation schemes: update written evidence 12 • the independent design and delivery of schemes, separate from the body responsible for causing the original harm to victims; and • schemes providing more comprehensive support for victims during the claim process, including legal support.