Source · Select Committees · Public Accounts Committee
Recommendation 23
23
Debt owed by consumers to utility companies is now a substantial problem.
Conclusion
Debt owed by consumers to utility companies is now a substantial problem. The NAO report found that, by March 2025, customers’ debt to energy supply companies and water companies totalled £7.2 billion. In energy, customer debt to energy supply companies increased in real-terms by 118% from March 2021 to March 2025. With energy and water bills set to rise further, this situation could worsen.65