Select committee: Public Accounts Committee
Conclusion 14
13th Report - Regulation of water, energy and broadband
Published 11 Sep 2026
Addressed to HM Treasury
Public Accounts Committee Regulation of water, energy and broadband All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
There are no PSR arrangements in telecoms. Instead, Ofcom requires companies to give consideration to services for people in vulnerable circumstances, and to register customers based on needs.39 In 2024, the overall satisfaction for customers with a limiting condition was five percentage points lower than consumer satisfaction overall.40 When asked whether it supported the former Department for Business and Trade’s proposal in May 2024 to establish a multi-sector share once register, Ofcom said ‘that could be really helpful’.41 Proactive communication by companies with customers
From: Public Accounts Committee, 13th Report - Regulation of water, energy and broadband (HC 105), 11 September 2026
Government response
Government response awaited: deadline 11 November 2026.